Shipping & Returns
HAWKING TECHNOLOGIES, INC.
Shipping & Handling Information
We ship only to locations within the United States by FedEx®. We can not be responsible for lost or damaged packages. FedEx charges include prepaid insurance up to the limits specified by FedEx. If your package is sent by FedEx and is lost or damaged, you may contact FedEx. Hawking Technologies reserves the right, at its sole discretion, to cancel any orders submitted for shipment to a freight forwarder or similar entity.
Ground Service: 2 to 7 business days after shipment
Please visit www.fedex.com for specific delivery times and service availability for your area.
Products that are currently in stock typically
ship out the same day, if your order is received by 3 p.m. P.S.T
and your payment has been verified. Incomplete or incorrect information may
result in processing delays.
All returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories. No refunds or exchanges are allowed after 30 days from the date of receipt, or if the UPC code has been removed from the packaging. A restocking fee may be applied equal to 20% of the purchase price will be charged on any opened item, unless the item is defective; or exchanged for the same or a similar item. The 20% restocking fee will be assessed at the time of refund or exchange. Shipping and Handling charges are not refundable.
Refurbished and Closeout items have a 90 day warranty only.
Returns Procedure. First you must obtain an RMA (Return Merchandise Authorization) number. To obtain and RMA number, please fill out a RMA form, then email to firstname.lastname@example.org or fax to (949)206-9072. RMA numbers are valid for 30 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid.
For more RMA information please click here or email email@example.com