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Shipping & Returns

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Shipping & Handling Information

We ship only to locations within the United States by FedEx or USPS. We can not be responsible for lost or damaged packages. FedEx charges include prepaid insurance up to the limits specified by FedEx. If your package is sent by FedEx and is lost or damaged, you may contact FedEx. Hawking Technologies reserves the right, at its sole discretion, to cancel any orders submitted for shipment to a freight forwarder or similar entity.

Ground Service: 2 to 7 business days after shipment 
Express Saver: 3 days after shipment 
Standard Overnight: Order must be placed by 12PM Pacific Standard Time (PST)

Please visit www.fedex.com or www.USPS.com for specific delivery times and service availability for your area.

Products that are currently in stock typically ship out the same day, if your order is received by 3 p.m. PST and your payment has been verified. Incomplete or incorrect information may result in processing delays. 
If your shipping information differs from your bill to information, your order may be delayed for verification. Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses. 
Please note that we do not offer Saturday, Sunday, or holiday shipping/delivery.

Returns Policy

All returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories. No refunds or exchanges are allowed after 30 days from the date of receipt, or if the UPC code has been removed from the packaging. A restocking fee may be applied equal to 20% of the purchase price will be charged on any opened item, unless the item is defective; or exchanged for the same or a similar item. The 20% restocking fee will be assessed at the time of refund or exchange. Shipping and Handling charges are not refundable.

Refurbished and Closeout items have a 90 day warranty only.

Returns Procedure. First you must obtain an RMA (Return Merchandise Authorization) number. To obtain and RMA number, please fill out a RMA form, then email to rma@hawkingtech.com or fax to (949)269-7460. RMA numbers are valid for 30 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid.

For more RMA information please click here or email customerservice@hawkingtech.com